


The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Fax: (780)-464-1876
Email: robcan.mail@shaw.ca
Website: www.robcan.ca

I. The Importance of "Synergy" - Working Together.
A. Support.
B. Decision-Making.
C. Evaluation.
D. Creativity and Innovation.
E. Problem Solving and Solution Seeking.
II. Understanding Communication Styles.
A. Communication, Direction and Instruction.
B. Giving Advice and Criticism.
C. The Importance of Tone and Word Choice.
D. Planning Communications.
E. Action vs. Reaction.
F. Communication Styles.
III. Responsiveness - A skill.
A. Preventing Misunderstandings.
B. Getting Back to the "Bee."
C. Breaking Down Barriers and Establishing New Routes.
D. The "Skill" of Questioning.
E. Moving Ahead.
IV. Setting Priorities for your Team.
A. Celebrating Differences and Understanding Personalities.
B. Building Consensus.
C. Planning for Teamwork.
D. The Importance of Humour, Laughter, Camaraderie, and Job Satisfaction.

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