ADVANCED SUPERVISORY SKILLS

I. Work Styles and Leadership Styles.

A. The continuum of leadership.
B. Style analysis and the impact of diversity at work.
C. Increasing job satisfaction and productivity.
D. The influence of style on motivation, delegation, initiation and implementation.
E. Measuring success and achievement.
F. Adaptation of style and approach.
G. Creating a healthy, positive workplace.


II. Priority Management.

A. Getting the right things done and getting things done right.
B. Establishing common priorities.
C. Investing in time.
D. Managing time for effectiveness, efficiency and economy.
E. Making stress work for you.
F. Understanding the urgency factor.


III. Working Effectively in a Political Environment.

A. Who’s the boss?
B. Personal and professional balance.
C. Avoiding the “pass the buck” and “who’s to blame” syndrome.
D. My role is ...
E. The image of the organization.
F. Do I “just work here”?
G. Supervision and job quality in time of transition and uncertainty.


IV. Put it in Writing.

A. Written communication.
B. Documentation, confirmation, commitments and contracts.
C. Letters and memos.
D. Proposals, reports and reviews.
E. Writing great “emails.”
F. Writing for the reader.
G. Investigative writing.
H. The power of plain language.

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