COMMUNICATIONS FOR VOLUNTEER MANAGERS

What does it take to effectively manage volunteers? Explore and understand the diverse nature of the volunteers in today’s communities. Learn new ideas and skills to support your role as a volunteer manager. Communicate, delegate, and motivate to achieve positive, productive and proactive outcomes for your organization and your volunteers.

I. Interpersonal Skills.

A. Perceptions and impressions.
B. One-way – two-way communication.
C. Processing information.
D. Understanding and empathy.
E. Feelings – a part of communication.


II. Communicating Effectively.

A. Clarity.
B. Concerns.
C. Understanding.
D. Meanings are in people.


III. Communicating for Results.

A. Praise and compliments.
B. Advice.
C. Criticism.
D. Objectivity.


IV. Non-Verbal Communication.

A. Body language.
B. Tone of voice.
C. Expression.


V. Active Listening.

A. Non-verbal reactions.
B. Demonstrating active listening.
C. Feedback.
D. Concentration.