


The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Fax: (780)-464-1876
Email: robcan.mail@shaw.ca
Website: www.robcan.ca

I. The Characteristics of a High Performance Volunteer Team.
A. Work description vs. job description.
B. "Rolistic vs. holistic organizations."
C. Breaking the level of isolation.
D. Independence leading to collaboration and cooperation.
E. What works vs. "what's right" or "what's wrong."
F. A "junctional" approach to high performance volunteer teams.
II. Leadership Skills for High Performance Volunteer Teams.
A. Shared respect.
B. Motivation, communication and delegation.
C. Creativity and innovation.
D. Mutual coaching approach.
E. Personal and team feedback.
III. Challenge vs. Chore - A Work Attitude for High Performance Volunteer Teams.
A. The motivational impact of variety, challenge, opportunity and responsibility.
B. Developing accountability in teams.
C. Developing realistic expectations and meeting them.
D. Getting results together.
IV. Entrepreneurial Behaviour Leading to High Performance Volunteer Teams.
A. More than just a job.
B. Measuring success for the team and team members.
C. The power and the joy of "group think" sessions.
D. Empowering skills extended to the team setting.
V. Increasing the Output, Creativity, Quality and Overall Performance of the Volunteer Team.
A. Problem solving and conflict resolution.
B. Resolving interpersonal and inter-team rivalries.
C. Designing specific action plans for high performance volunteer teams.