


The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Fax: (780)-464-1876
Email: robcan.mail@shaw.ca
Website: www.robcan.ca

I. The Nature of Volunteerism.
A. Why?
B. When?
C. How much?
D. How long?
II. The Unique Factors Involved in Volunteer Management.
A. Motivation.
B. Communication.
C. Self-Esteem.
III. Understanding Your Style as a Volunteer Manager.
A. Getting results.
B. The situational factors.
C. Adaptability and flexibility.
IV. Managing People and Tasks in the Volunteer Sector.
A. Balancing.
B. Effectiveness and efficiency.
C. Feedback.