THE POWER OF POSITIVE COMMUNICATIONS

I. The components of Positive Communications.

A. Word choice.
B. Tone of voice.
C. Non-verbal communication.
D. Positive solutions.


II. Reactions and Actions.

A. Key reaction words.
B. Reception skills.
C. Feedback skills.
D. Positive manipulation skills.
E. Personalization.


III. Dealing with Negative Information.

A. The "buffer" approach.
B. The positive formula (+ - +).
C. Positive criticism skills.
D. Power of praise.
E. Objectivity.


IV. Timing.

A. Knowing when.
B. One thing at a time.
C. Rare - Well Done - Overdone.


V. Follow up.