


The Robcan Group
31 Meridian Road
Sherwood Park, Alberta
Canada
T8A-0N5
Phone: (780)-467-4112
Fax: (780)-464-1876
Email: robcan.mail@shaw.ca
Website: www.robcan.ca

I. Reviewing the Progress.
A. Celebrating success.
B. Measuring results.
C. Recognizing barriers.
D. What’s happening?
II. Individuals in Group Settings.
A. Personalities at work.
B. Building relationships.
C. Increased understanding.
D. Establishing common ground.
III. Working Through Conflicts.
A. Back to the basics.
B. Professional and personal responsibilities.
C. Roles and responsibilities of each team member.
D. Boundaries for team players.
IV. Developing New Guidelines.
A. Written and unwritten rules.
B. Celebrating diversity.
C. Adaptability and flexibility.
D. Support based teams.
V. Recovering Balance for your Team.
A. Reducing stress and anxiety.
B. Recovering stability for your team.
C. Making teamwork – work.
D. A “check-stop” for difficulties.
VI. Dealing with Conflict and Hostility.
A. Communication skills for conflict resolution.
B. Working positively for solutions to conflict.
C. Dealing with non-verbal messages.
D. Collaboration vs. confrontation.
E. Establishing a process for working out solutions.

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