Write So Your Reader Can Act
Make your emails and workplace messages easier to understand and answer. A clear purpose, familiar words, and a useful next step make a difference.
Articles and Tools
Explore ideas you can use at work, in your community, and in everyday conversations. Choose a topic that interests you or revisit something from a workshop.
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7 articlesHow to Begin a Difficult Conversation
A purposeful opening can help you raise a concern clearly and invite the other person into a productive discussion.
The No Smoking Sign
A sign kept getting stronger while the problem continued. What changed when staff began asking for the action they wanted?
Why Positive Feedback Helps Learning Stick
What can a room full of peeled oranges teach us about feedback? This exercise shows how people can build on what they do well.
What Helps a Team Work Well Together?
Look at the ordinary moments where teamwork succeeds or stalls, especially when work passes between people or departments.
Make It Easier for People to Volunteer
Give people a clear purpose, a manageable way to join, and a reason to return. Start by looking at the whole volunteer experience.
When Priorities Keep Changing
A changing workday calls for a way to reset. Decide what matters most and keep the people affected informed.
Explore More Resources
Continue with Brenda’s books on writing, customer service, and learning, or browse workshop topics for your organization.