Find a book to return to after a workshop or choose one that speaks to what you’re working on now. Brenda and Harley share stories and practical ideas you can use in your own conversations, writing, and learning.
Three books to explore on your own or share with your team.
Stories About Customer Service
Brenda’s stories invite you to take a fresh look at the way you greet people, answer questions, and solve problems. Explore practical ways to make service more personal, positive, and professional.
The words you send often speak for you. This book treats workplace writing as communication and helps you make emails, reports, and everyday messages clearer for the people who read them.
We have some print copies available. Ask us about an order, and we’ll confirm the total and delivery options.
Written for parents, grandparents, educators, coaches, and others who help people learn. Brenda invites readers to bring curiosity, enjoyment, and fun back into the learning experience.
Two colourful books that help children see monsters in a more playful, friendly way.
An illustrated story for young children and the adults reading with them. It offers a friendly way to talk about fears and the things children may not yet understand.
A companion illustrated story that continues the playful approach to children’s fears in a school setting.
If you’d like copies for a workshop or team, just let us know what you have in mind.
