Workshops
Give a smaller group time to discuss, practise and apply ideas. We adapt the activities for an in-person room, an online group or a conference breakout.
Workshops and Presentations
Start with What Your People Need to Learn
We lead workshops in person and online, from workplace training to conference breakouts. Our presentations bring stories, humour and practical ideas to conferences, community gatherings and volunteer events. Brenda also serves as MC. We shape each approach around your audience and the occasion.
Ways to Bring People Together
Presentations
We bring stories, humour and practical ideas to a larger audience. A presentation might open or close a conference, support a community event or celebrate the people who volunteer.
Master of Ceremonies
Brenda can help an event move smoothly from one part of the program to the next, connect with the audience and give the day a warm, engaging tone.
Planning an event? Find Brenda’s biography and headshot →
Explore a Topic Area
These examples show the kinds of work we do. A topic can become a workshop, a presentation or part of a longer program, shaped around your audience and purpose.
Communication and Writing
Effective Workplace Communication
Practise listening, asking clear questions, giving feedback and choosing words that help people move ahead. We can include the written communication your people use every day.
Ask about this topicWriting for the World of Work
Your emails, messages and reports speak for you. Write for today’s busy reader so people can find what they need and understand it the first time.
Ask about this topicClear, Effective Report Writing
Separate facts from opinions, put events in order and write reports that help readers understand what happened and how people responded.
Ask about this topicCustomer Service
Excellence in Customer Service
Take a fresh look at how you greet people, respond to questions and offer choices. Use positive language and practical solutions to make service more personal.
Ask about this topicDealing with Difficult Customers
Respond to frustration with confidence. Listen attentively, set respectful boundaries and involve the customer in finding a way forward.
Ask about this topicFront Line Customer Service
People on the front line sometimes need to share difficult news or handle high expectations. Prepare for these moments and practise moving from reaction to action.
Ask about this topicLeadership
Responsive, Resourceful Leadership
Explore how leaders engage people, clarify expectations and adapt their approach to changing needs. Look at what helps others contribute their best work.
Ask about this topicTwo-Way Communication for Effective Leadership
Give and receive feedback, ask instead of tell and make expectations clear. Practise conversations that help people contribute and move work ahead.
Ask about this topicCoaching and Developing People
Support learning through clear expectations, specific feedback and conversations about performance. Help people build on what they do well and address what needs to change.
Ask about this topicTeam Building
Building High Performing Teams
Team members bring different ideas and ways of working. Strengthen communication, collaboration and the shared responsibility for getting work done.
Ask about this topicDeveloping a Positive, Productive Workplace
The way people speak, support one another and approach problems shapes the workday. Explore habits that help teams collaborate and find solutions.
Ask about this topicBuilding a Respectful Team
Talk to one another rather than about one another. Practise respectful communication, address concerns directly and focus on solutions.
Ask about this topicMeeting Skills
Make meetings a better way to share information and make decisions. Focus on agendas, participation, managing disagreements and clear outcomes.
Ask about this topicPriorities and Change
Managing Multiple and Changing Priorities
When everything feels urgent, what deserves your attention first? Plan your work, handle interruptions and adapt when priorities shift.
Ask about this topicThe Challenge of Change
Change can unsettle familiar ways of working. Prepare for what’s ahead, communicate clearly and find practical ways to stay engaged as things change.
Ask about this topicConflict and Difficult Conversations
Courageous Conversations
Some things need to be said, even when the conversation feels uncomfortable. Prepare to speak clearly, listen well and move toward a positive outcome.
Ask about this topicConflict Resolution
Differences can become difficulties when they are left unresolved. Explore ways to understand the situation, talk it through and find workable solutions.
Ask about this topicDealing with Difficult Situations
Respond to tension without getting caught in an argument. Practise calm communication, clarify what is needed and focus on the next effective action.
Ask about this topicVolunteers and Community
The New World of Volunteers
What motivates people to volunteer today? Explore ways to invite new people in, make their contribution meaningful and keep the experience rewarding.
Ask about this topicRecruiting and Retaining Volunteers
Reach people of different ages and interests, welcome them into the work and give them reasons to stay involved.
Ask about this topicVolunteer Appreciation
Recognition goes beyond a thank-you. Consider how feedback, learning and meaningful opportunities show volunteers that their work matters.
Ask about this topicCommunity Engagement
Bring groups, boards and volunteers together around shared needs. Explore ways to involve more people and make the most of their ideas and strengths.
Ask about this topicFacilitation and Learning
The Art of Facilitation
How do you draw people into learning and discussion? Practise introducing activities, responding to the group and helping participants make sense of what they experience.
Ask about this topicMaking Learning Stick
Training matters when people can use what they learn. Explore ways to engage learners, practise new skills and support change back at work.
Ask about this topicLet’s Talk About Your Group
We’ll ask about your audience, your goals and the work people need to do. From there, we can develop a focused presentation, a practical workshop, a course or a longer series that fits.
Tell us what you’re working on →The goal guides the content and the format.